With clear insight in to customer data, retailers can understand more about distinct customer segment based on different parameters like, psychographic, behaviour, preference etc., and run effective marketing campaigns. retailersail business owners can resort to product recommendation suitable for each and every customer.
If one knows more about customer interactions from different channels, one can optimise and improve customer journey process to increase conversion and retention.
Spending more money on advertising to attract new customers than on focusing on the ones you already have? If so, you could be paying five times more than necessary!
Increasing customer retention by just 5% helps you boost profits by 25-95%.
LYTTY lets you focus on retaining the right customers with the right strategies by pointing out
High-value customers
Who needs your attention
Those who do not purchase often
Who stopped purchasing
Customers at a churn-risk
New customers
Put your customers into separate baskets based on how recent, frequent, and valuable their purchases are, helping you target them effectively.
Easily track and compare repeat purchase rates over time. Now, you can effectively segment customers and build intelligent marketing strategies.
Tweak your marketing strategies for maximum impact by knowing what your customers buy on each individual purchase.
Analyses your customers' purchase patterns and proposes the list of the right products to cross-sell and maximise revenue
LYTTY's Deep customer insights and Customer purchase behavioural analysis will help you to make informed decisions
LYTTY's Al Engine will recommend which customers are good to target for promotions
LYTTY's Smart segmentation tool will allow you to create the right customer segment to help you to with actionable insights
No matter you have 100 stores or Ecommerce, LYTTY will give you a 360 degree view of your customers
WhatsApp, SMS, Email, all can be integrated with single click to send campaigns.
LYTTY will help you get the right analysis on ROI for every campaign with performance analysis
LYTTY has significantly enhanced our customer engagement. The software's Territory-wise point customization feature has been particularly useful, and the excellent customer support ensures we get the most out of LYTTY. We’ve seen a noticeable improvement in our interactions with customers, and we’re excited to explore more features like the Offers option to boost sales further. Highly recommended!
Sriram - A.V.P – IT
Paragon Footwear
At Xotic Nation, LYTTY has been instrumental in re-engaging our past customers. The platform's workflowbased purchase reminders, scheduled at specific intervals, allowed us to effortlessly reconnect with customers. Since implementing LYTTY, we’ve seen a significant boost in our repeat purchase rates.
Arjun Menon - CEO
Xotic Nation
XoticNation, a growing beauty brand, struggled with repeat purchases as low as 10%. That’s when they turned to LYTTY's insights to dig deeper into their customer data.
They discovered something so simple yet powerful - the usage days thumb rule.
Turns out, a 100-gram pack of XoticNation's face cream lasts about 30 days for most customers.
Set up automated WhatsApp messages that send personalised Buy Again reminders on the 28th day of purchase to customers.
With just one click, customers could repurchase the face cream.
The repeat purchase value of the face cream rose from 10% to 30%
A furniture retail chain wanted to activate its old, dormant customers and encourage them to repeat purchases. They joined forces with LYTTY to better understand the customers’ behaviour and develop exceptional strategies.
Offer personalised discount coupons for each customer to encourage them to buy again.
Successfully won back customers who hadn’t shopped in the last three years.
Start with customer acquisition and grow with customer engagement
AI-driven customer segmentation
Repeat Purchase Analysis
Product Journey Analysis
Recommending cross-sells
Access Deep Customer Insights and Engage with Them to Improve Profitablity
Customer Insights
Al driven Recommendations
Smart Segmentation
360 degree View
Multi channel Campaigns
Measure Campaign Performance
Wondering why top brands team up with LYTTY to engage their customers? Hear directly from them.
CASE STUDY - 1
LYTTY’s Actionable Insights increased XoticNation’s repeat purchase rate by 20%
The Actionable Insight
The results
CASE STUDY - 2
LYTTY helped a major furniture retailer reactivate customers after a three year gap
The actionable insight
The result
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