Continuously update and profile your key customer information to better design personalised campaign.
01
Know your customers better. It's always better to start your marketing initiatives after knowing your customers better. When you have deep insight into your customers' behaviour, you can serve them better, retain them longer, and grow your business faster.
02
Support Ticketing Management mainly to restore normal service performance as soon as possible and to minimize the adverse effects on business operations, ensuring the quality and availability of the service. Effective Support management in LYTTY Retail CRM will help the Retail business management to effectively manage all customer support queries.
03
Customers are now omni present now a days and they need to access your support system from all channels. LYTTY Retail CRM has efficient web hooks which will help the support departments to collect support queries from different channels.
04
When you want your Retail business to appeal to your customers on a regular basis, one needs to know how satisfied the customer is. With LYTTY, Retail businesses can configure Customer satisfaction and trigger it to the customers in different instances like, Soon after the Sale of products, after few days of purchase, Soon after a customer support call, after they done an online purchase etc., depending on the objective.
Experience the power of customer feedbacks with LYTTY and use those insights to continuously improve your products, services, and overall customer experience.
05
Net promoter score or NPS as famously known in the industry is one of the best tools the Retail business owners can use to gauge the customer loyalty towards the business. This Toll also will help the business owners to understand how many customers are ready to refer your products to their known ones.
NPS generally indicates the health of the company, and how good the company will do in the near future. This measure will help you to know how many customers are your promoters and how many are your Detractors.
Customer Insight
Know your customers purchase pattern Customer 360-degree view across all touchpoints Customer engagement tools built into the platform Customer profiling based on behavior and preferences Customer segmentations for targeted campaigns Customer journey analysis from first visit to repeat buy
Support Ticket Management
Centralize all customer support queries in one place Assign, track and resolve tickets efficiently Minimize response time and improve service quality Monitor support team performance with analytics
Webhooks To Get Support Queries
Collect queries from website, app & social media WebHooks, APIs and Web Sockets all supported Real-time query capture from any digital channel Auto-route queries to the right support team
Customer Satisfaction Surveys
Trigger surveys after purchase, support & delivery Configurable survey templates for every scenario Track satisfaction trends over time Use feedback to improve products and service
Net Promoter Score (NPS)
Measure customer loyalty with NPS surveys Identify Promoters, Passives and Detractors Track NPS score trends month over month Use NPS data to predict business growth
Start your free trial today and see how LYTTY transforms your customer data into growth.
